Returns & Exchanges
At MyGemma, we want you to be completely satisfied with your luxury purchase. If you are not entirely happy with your item, we offer a 14-day return window for a full refund or exchange on all eligible products.
Initiate Your Return
Log into your account or visit our returns portal to select the item you wish to return and provide a reason for the request.
Print Your Shipping Label
Once approved, a pre-paid FedEx shipping label will be sent to your email address; please print this and attach it to your package.
Secure the Package
Place the item in its original packaging, including all certificates, boxes, and tags, ensuring the security seal remains intact.
Drop Off and Track
Drop your package at a local FedEx location and keep your receipt; our team will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing