Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury at MyGemma.
Are all items on MyGemma authentic?
Yes, every item undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before being listed.
What is your return policy?
We offer a 14-day return window for a full refund, provided the security tag remains attached and the item is in its original sold condition.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic express shipping usually arrives within 3-5 business days, while international shipping may take 7-10 days.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to buy now and pay over time.
Can I sell my luxury items to MyGemma?
Absolutely. You can sell your luxury watches, jewelry, and handbags directly to us for cash or trade-in credit toward your next purchase.
What condition are the items in?
We use a standardized grading scale ranging from 'Fair' to 'Pristine.' Detailed condition notes and high-resolution photos are provided on every product page.